You can't teach someone who doesn't want to learn. To help your employees get the most from your training program, try the following:
These concepts are not new, but many organizations tend to forget these steps.
E-Learning provides franchisors many benefits. Notably:
·
E-Learning
strengthens a franchisor's brand by standardizing their training program across
the franchise system and ensuring the message is consistent for all learners,
regardless of their location.
·
E-Learning eliminates
logistical problems associated with conventional, face-to-face training by
allowing participants to learn at their convenience, without the presence of an
instructor.
E-Learning also provides franchisors with
another major benefit: it saves them money! To be precise, it saves
franchise systems anywhere between 40% and 80% on their annual training budget.
How exactly does eLearning save money for
a small to medium size franchisor?
Reduce the Time Managers Spend Training
Employees
Thanks to pre-recorded online training
courses, employees can learn at their convenience, without the presence of an
instructor. This means that managers can spend less time training employees and
more time on other revenue-generating activities. Considering that your
managers are your best-paid employees, freeing up their time can have a
significant impact on your bottom line.
Reduce the Time Employees Spend Learning
E-Learning is proven to shorten training
sessions by 20% to 60%. Because a lot more instructional design goes into each
and every online training course, the student gets to maximize his/her time and
learn much faster. This, once again,
means employees can spend less time learning and more time focusing on the activities
they were hired to do.
Increase Productivity
A new hire cannot be effective until
he/she has learned a basic set of skills. Unfortunately, managers don't always
have time to train new hires as soon as they walk in the door. This leads to remunerated,
yet non-productive employees. Worst however is the fact that these employees
who are eager to learn end up sucking other people's time, which temporarily leads
to a decrease in the productivity of the entire team.
Online training allows new hires to learn
at their own pace, without the presence of an instructor (or other peers). It
enables them to become as productive as possible, as quickly as possible, and
contribute to the productivity of the team from day 1.
Enable Learning During Downtime
Every retail business has peak hours followed
by downtime. What do you employees do in between rushes?
Instead of having them read a magazine or
go 3 cigarette breaks in a row, why not take this opportunity to train them on
your latest products, services, equipment or operational procedures?
Thanks to the anytime, anywhere nature of
eLearning, employees can learn at their convenience in small chunks, say 10 to
20 minute increments. And because courses can be paused at the click of a
button, employees can briefly suspend their learning to attend clients or more
pressing activities should they arise.
Eliminate Travel and Living Expenses
Many franchisors spend countless hours
visiting their locations on a regular basis. Others fly their store owners and
managers to head office for week-long training. How else are you going to
ensure that your franchises operate in a consistent manner?
E-Learning allows you to standardize your
training program across the franchise system and ensure the message is
consistent for all employees, regardless of their location. It also allows you
to track your employees’ participation and progress in your program. A centralized,
online Corporate University eliminates, or at least significantly reduces, the
need to physically travel to each and every franchised location to check up on your
franchisors. It allows you to significantly reduce travel and living expenses, which
for most franchise systems, represent 40% to 60% of their annual training
budget.
Eliminate Printing & Mailing Costs
All instructor-led courses I've ever
attended included training manuals. That's because once the instructor is gone,
the information is gone - with the exception of course of what you managed to
retain following a marathon cramming session, which is typically very little!
In the franchise world, those training manuals are sometimes referred to as Operation
Manuals.
Printing manuals with hundreds of pages
isn't only bad for the environment; it's bad for your wallet. The printing and
shipping costs especially add up when errors or omissions are found in the
pre-printed copies, requiring you to throw them all out and print a new batch.
Thanks to your learning environment however, you can easily update training
courses or PDF operation manuals and make them immediately available to all of
your employees. You'll very quickly realize that employees no longer need
printed material now that it is available anytime, anywhere, at the click of a
mouse.
Eliminate Facilities and Equipment
Most franchised locations don't have
separate training facilities to train their employees, but some do in fact rent
facilities to train a large group of employees all at once. By offering courses
over the Web, you no longer need such classrooms, projectors, etc. Students can
learn anytime, anywhere, including from home. And because learning environments
allows you to track the amount of time students spend learning, it's easy to
tell whether or not your employees are being productive or simply surfing the
net.
The owners of private schools in Egypt are developing their own measures to prevent the spread of H1N1 flu, also known as swine flu, when the academic year resumes on October 3rd. Possible courses of action include, amongst other things, shortening the time spent in classrooms and replacing it with eLearning, thereby allowing students to learn from home.
The full article can be read online on the Egypt News Web site.
There is constant buzz of how beneficial eLearning can be and the advantages it has over conventional learning. This type of learning has many attractive features for companies as it saves time and money as well as gives the most flexibility for learning as it can be done almost anywhere, anytime! There have been many articles and options from the pros on this kind of technology however this article deals with a student’s perspective of eLearning. Recently I was able to sit down with a fellow named Robert who was utilizing a corporate university in order to train for a new employment position.
Robert gained a position with a company in
Did you have any knowledge of eLearning prior to dealing with AT&T’s Corporate University?
I was aware of eLearning but I had never experienced it firsthand. I didn’t really know anything too specific about the technology or how it was really used but I understood the idea behind it. I thought that it sounded like an interesting way to have people learning.
Were you apprehensive to take such an innovate approach to learning?
Honestly, I wasn't too sure about it. I'm more of a pen, paper and textbook kind of guy so I wasn't positive that reading materials on a computer screen was going to be effective in helping me learn what I needed to for my job. I sometimes find that computers can be a distraction when I am trying to really concentrate on something and focus.
After completing the training through the corporate university did you still have reservations about eLearning?
Actually, it was the best way to learn the materials that we needed to know. The material that we were dealing with was rather dry, however it was nice to be able to have the interactive online quizzes and scenarios to help understand and learn the material. There were a few chalkboard lessons along with what we did but it was only to reinforce what we had previously learned, more of a review than actually learning new material.
Were you engaged with the learning?
As I said before, the material was rather dry, however there were many mediums used to relay the information. PowerPoint’s, online quizzes, mock scenarios, program tutorials as well as the conventional handouts were used to teach the methods and techniques that we were going to have to utilize once we were taking calls and dealing with clients. Because there were so many ways that we were able to learn about the information it made it more interesting than if we would have been reading from handouts and chalkboards and textbooks while in training.
What did you enjoy the most about the online learning experience?
I enjoyed the fact that I was able to go at my own pace, that things were explained clearly in the tutorials and that I was able to follow along with them as I completed the sections. The modules also allowed you the ability to go back and look over something if you were not able to grasp it the first time. It was nice knowing that I wasn’t holding any of my colleagues back with a question. It was a very comfortable way of learning.
The tutorials were also nice because it was nice to have it explained and then be able to put it into practice. The online quizzes were also beneficial as it allowed you to track your progress and informed you of where you would be able to make improvements. The learning was organized in modules which flowed logically from one section to the next. Sometimes I find that learning from a textbook and lectures can be unorganized, jumping from one topic to the next and not connecting the two together.
How would you rate your corporate university experience?
Overall I was extremely satisfied with the corporate university experience and the eLearning involved with it. I was sceptical at first but it was the best way that I would have been able to learn the material that I needed for my job. It is a great way to teach many people at one time. It allows all students to learn at their own pace which seemed to really work for the other employees who were in the same training group as I was.
I would certainly be open to learning again through a corporate university or training for a new job with eLearning tools. I think that it is a positive move forward for any company that aligns themselves with this kind of technology. It makes training and learning so much more enjoyable and easier.