You can't teach someone who doesn't want to learn. To help your employees get the most from your training program, try the following:

• Before: When enrolling an employee in a course, tell him/her specifically which skills he/she needs to learn and why. Provide concrete examples and real-life situations where certain skills would have helped improve his/her performance.
• During: Make sure the timing is convenient. Many employees do not want to learn if it means they're going to have to stay late and work overtime to make up for the time "lost" spent learning.
• After: Put the employee in a situation where he/she can immediately apply the newly acquired skills. Showing them how the stuff they just learned helped them perform better sets the tone for the next training session.
  

These concepts are not new, but many organizations tend to forget these steps.